Learn more about the Good Samaritan Society.
In an era when customer service is most often digitized or outsourced, it’s rare for organizations to offer sincere, person-to-person engagement.
The Good Samaritan Society’s Connection Center stands out as an example of genuine compassion for those the Society desires to serve — no matter where they end up receiving services.
In the five years since its launch, the Connection Center's nine staff members have reached thousands of people calling for help.
When the phone rings, Connection Center staff members are ready to listen. They have fielded calls from seniors who need a place to live, family members who are worried about a parent living alone, individuals experiencing health problems or challenging family dynamics, and people who just want to talk.
Many of the people who call the Connection Center are seniors who feel isolated or who are facing unique challenges and struggles in their daily lives. They may be lonely or seeking purpose in life."
Often times, they simply want someone who will talk with them and listen to them.
Other times, the caller is a caregiver who is unsure of where to get help for their loved one. Many are overwhelmed and don’t even know where to start, and the Connection Center helps them work through the challenges they are facing in talking to their parents about moving.
Unlike many businesses, the goal of the Connection Center isn’t just to answer the phone and find a way to funnel someone toward our services.
For some, that means introducing the caller to a Good Samaritan Society location in their community.
In areas where the Good Samaritan Society doesn’t have locations, staff members can help connect the person in need with other services in their own community.
The Connection Center does its best to meet the needs for each caller.
When they hang up, they want that person to have more information than they had before they called and they want them to feel good about having called, whether there is a Good Samaritan Society location near them or not.
Everyone who calls the Connection Center has an opportunity to experience the love, care and compassion the Good Samaritan Society strives to show through its work.
On a daily basis, the Connection Center team receives warm feedback in the form of comments such as “I love you,” “You’re a godsend,” and “You literally saved my life” from those they have helped.
It’s that ability to make a difference for others while spreading the mission of the Good Samaritan Society that makes the work so rewarding and fulfilling.
We're here to help.
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